Frequently Asked Questions

Orders & Shipping

How long does it take to process an order?
Orders are typically processed within 1–3 business days. You will receive a confirmation email once your order ships.

Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary depending on your location.

Can I track my order?
Yes, a tracking number will be provided once your order is shipped. You can track it directly on our website.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

How do I initiate a return?
Visit our Returns Center at mercedessalaza.com to start the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

Products

Are your products ethically sourced?
Yes, we prioritize sustainability and ethical production practices.

How do I care for my item?
Care instructions are included with your order and available on the product page at mercedessalaza.com.

General

Do you offer gift wrapping?
Yes, gift wrapping is available at checkout.

Where can I find styling inspiration?
Explore our Lookbook at mercedessalaza.com for ideas.

How can I stay updated on new collections?
Subscribe to our newsletter for exclusive updates and offers.

For further assistance, please visit mercedessalaza.com.